Clear expectations, better appointments
Juniper Client Policies
These policies protect appointment time, create a safe studio and help us provide consistent care for every Juniper client.
Appointment Policy
Please arrive on time. We will make every effort to complete your treatment in the remaining scheduled time, but an appointment may need to be rescheduled if tardiness leaves insufficient time to treat safely. A no-show fee may then apply.
Cancellation + No-Show Policy
Most cosmetic injection and aesthetic appointments require 48 hours notice to cancel or reschedule. Spray tan appointments require 24 hours notice. Last-minute changes leave too little time to offer the appointment to another client and may result in the applicable holding fee or service charge.
- Consultations and appointments up to 20 minutes: $52 holding fee
- Appointments from 30 to 59 minutes: $104 holding fee
- Appointments of 60 minutes or more: $156 holding fee
- No-show appointment: $156
- Device packages must be paid in full before treatment sessions are scheduled
- After two late cancellations or no-shows, future services may require full prepayment
- New clients who do not complete required online paperwork before arrival may be charged $25
- To cancel within 48 hours, text 406.600.9733 because online booking may not allow the change
Holding Fees + Prepaid Services
A holding fee is charged when the appointment is booked and remains as a credit on your account, less applicable processing fees. If you cancel inside the policy window, the holding fee is nonrefundable. If you reschedule before the policy window begins, the credit remains available for a future treatment. Prepaid treatment and package balances are account credits and are not refunded.
Payment Policy
- Payment is due in full at the conclusion of the appointment
- Cash, check, Venmo, debit and credit cards are accepted
- Debit and credit card payments include a 3.5% convenience fee
- Split payments are accepted
- Cherry payment plans may be available
- CareCredit is not accepted
- Juniper does not bill insurance or provide superbills or CPT codes
- Gratuity is never expected
Refund + Follow-Up Policy
Services already rendered are nonrefundable. Results and healing vary, and additional treatment needed to pursue a desired outcome is the client’s financial responsibility. Follow-up and touch-up appointments are not automatically complimentary and normal treatment rates may apply.
Dermal Filler Happiness Guarantee
Concerns should be reported within 14 days of treatment or once complete healing has occurred. After assessment, Juniper may provide a complimentary adjustment or corrective service when the result falls short of the discussed and reasonably expected outcome. The guarantee does not cover a change in preference, normal swelling or bruising, natural healing variation, or added product requested beyond the original plan.
Respectful Communication
Juniper welcomes questions, concerns and honest feedback. Abuse, harassment, threats, discrimination, physical aggression or persistent disrespect toward clients or staff are not tolerated. Juniper may ask a person to leave, decline treatment or end the client relationship to maintain a safe environment.
Appropriate Candidacy
Providers may decline or pause cosmetic treatment when it is not in a client’s best interest, expectations are unrealistic, follow-up care cannot be supported or there are concerns about body dysmorphic disorder or psychological distress. A referral to an appropriate mental-health professional may be recommended before cosmetic care continues.
Retail + Gift Certificates
Retail products are nonrefundable. A defective product may be exchanged for the same product within 14 days. Gift certificate purchases are nonrefundable.
Out-of-State Clients
Aesthetic services may require follow-up visits, touch-ups, corrections or additional treatment. Travel, weather and scheduling can delay care. Out-of-state clients accept responsibility for returning when recommended and understand that Juniper cannot guarantee urgent or time-sensitive follow-up availability.
Children + Pets
Please arrange childcare when a child cannot remain safely seated for the entire appointment. Children cannot wait unattended in the reception area. Pets must remain at home unless they are trained service animals.
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